Refund policy
Return & Refund Policy
Due to the limited nature of our releases and the made-to-order production process, all sales are final. By placing an order with us, you acknowledge and accept the terms outlined below.
All Sales Final
All items sold on our website are considered final sale. We do not accept returns, exchanges, or refunds for reasons including but not limited to:
-
Incorrect sizing
-
Change of mind
-
Ordering the wrong item
-
Shipping delays
-
Buyer’s remorse
We strongly recommend reviewing product details, sizing information, and your order carefully before completing checkout.
Damaged, Incorrect, or Missing Items
If we make a mistake on our end, we will make it right.
We will only offer a replacement or refund in cases where:
-
You received the wrong item
-
Your item arrived damaged
-
Your order is missing an item
To be eligible for a resolution, you must contact us within 7 days of delivery and provide:
-
Your order number
-
Clear photos of the issue (damaged item, incorrect item, packaging, etc.)
Once approved, we will determine the best solution, which may include:
-
A replacement item (if available)
-
Store credit
-
A refund (only if replacement is not possible)
Limited Inventory Disclaimer
Because our items are released in limited quantities, we cannot guarantee replacement stock. If a replacement is unavailable, we may offer a refund or store credit at our discretion.
Pre-Sale Items
Pre-sale items are also final sale. These items are produced specifically for the release and cannot be returned, refunded, or exchanged once the order is placed.
Chargebacks & Payment Disputes
If you have an issue with your order, please contact us first so we can resolve it. Filing a chargeback without contacting us may result in being restricted from future purchases.
Contact
For support, please email us at:
info@485157.com
Include your order number and details so we can assist you as quickly as possible.